CarEdge Status

Active incidents

Elevated latency on Car search API

MinorMonitoring
Started Aug 25, 2026, 02:01 PM UTC
Car search API (carsearch.caredge.com)

Monitoring — Typesense replica has been scaled up and p95 latency is recovering. We are monitoring.Aug 25, 2026, 02:22 PM UTC

2 earlier updates
  1. Identified — A slow Typesense node is causing timeouts on a subset of search queries.Aug 25, 2026, 02:07 PM UTC
  2. Investigating — We are investigating slow responses from the Car search API.Aug 25, 2026, 02:02 PM UTC

Database maintenance — Dealer Connect

Scheduled maintenance
Aug 27, 2026, 02:32 PM UTC → Aug 27, 2026, 03:32 PM UTC
Dealer Connect API (dealerconnect.caredge.com)

RDS minor version upgrade. Dealer Connect API may be briefly unavailable; queued jobs will resume automatically.

Components

Customer webDegraded
Car search & account (cs2.caredge.com)
99.97%Operational
CarEdge web (ceweb.caredge.com)
100%Operational
Guides / blog (ceblogsastro.caredge.com)
99.99%Operational
Car search API (carsearch.caredge.com)
99.82%Degraded
MyCarEdge (my.caredge.com)
99.91%Operational
Window Sticker
100%Operational
Dealer toolsOperational
Dealer Transparency (dt.caredge.com)
99.95%Operational
Dealer Connect API (dealerconnect.caredge.com)
99.88%Operational
Platform servicesOperational
Realtime messaging (mqchat.caredge.com)
99.93%Operational
Third-party dependenciesOperational
Clerk (authentication)
99.99%Operational
Stripe (payments)
100%Operational
Cloudflare (CDN / edge)
99.98%Operational
AWS us-east-1
100%Operational
DatabasesOperational
Core database (PostgreSQL)postgres
Normal load
Operational
AI features database (PostgreSQL)postgres
Elevated load
Operational
Load is the busiest health metric relative to its alert threshold, refreshed every 5 minutes.

Past incidents

Full history →

MyCarEdge sign-in failures

MajorResolved
Started Aug 19, 2026, 12:32 PM UTCResolved Aug 19, 2026, 02:17 PM UTCPostmortem ↗
MyCarEdge (my.caredge.com)Clerk (authentication)

Resolved — Clerk has resolved the upstream issue and sign-ins have been succeeding for 30 minutes.Aug 19, 2026, 02:17 PM UTC

3 earlier updates
  1. Monitoring — Clerk reports a fix deployed; error rate is dropping.Aug 19, 2026, 01:42 PM UTC
  2. Identified — Upstream authentication provider (Clerk) is returning 5xx on session refresh.Aug 19, 2026, 01:02 PM UTC
  3. Investigating — Some users cannot sign in to MyCarEdge. We are investigating.Aug 19, 2026, 12:32 PM UTC